WORK /
What we've built.
Each case study covers the situation, what we did, and what changed.
Student lockout workflows for an Ivy League university
Built the university's first end-to-end campus operations solution on ServiceNow: walk-up kiosks, a mobile solution for public safety officers, loaner key workflows, and real-time student billing. Around 10,000 lockouts processed in the first 18 months, with zero customizations.
Customer project management for a global fintech platform
Standardized client onboarding and delivery on ServiceNow customer project management, replacing email-driven project communication with portal intake, staffing-aware routing, and one platform from kickoff to steady-state support.
Faculty computer program for an Ivy League university
Rebuilt a faculty computer purchase program as a closed-loop lifecycle on ServiceNow: catalog ordering, API-driven fulfillment through SHI, and pre-registered assets delivered ready to use in under two weeks.
HRSD launch for a specialty pharma company
Replaced three legacy HR ticketing tools with a single HRSD platform, reducing HR case resolution time by 40% and eliminating a $280k/year software cost.
ITSM modernization for a research university
Modernized a 10-year-old ITSM deployment for a 25,000-seat university, consolidating 4 departments onto a shared instance with department-specific service catalogs.
CMDB rebuild for a global asset manager
Rebuilt a stale CMDB covering 40,000+ CIs across on-prem and AWS, increasing the data quality score from 34% to 91% in 14 weeks.
COVID-secure bubble workflows for a major sports league
Helped a major professional sports league restart its 2020 seasons inside two secure campuses, with digital screening and access workflows covering 2,600 people, 13,000 documents, and 172 games.