What we deliver
A configured ITSM platform: incident, problem, change, request, and service catalog. Tested workflows, agent workspace, reporting dashboards, and administrator training.
Why Semaphore
ITSM is our founding practice. We’ve implemented it for a 500-seat regional bank and for a global asset manager with 20,000 staff. We’ve held the ITSM Pro Validated Practice since ServiceNow introduced the program.
Typical engagement
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Weeks 1-2
Process workshops, gap analysis, requirements documentation
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Weeks 3-6
Core incident and request workflows, service catalog design
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Weeks 7-10
Change management, problem management, integrations
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Weeks 11-12
UAT support, training delivery
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Weeks 13-14
Go-live support and hypercare