What we deliver
A configured CSM platform: case intake, routing, SLAs, knowledge, and a self-service portal. Agent workspace, reporting dashboards, and integration with your CRM or ERP where needed.
Why Semaphore
We hold the CSM Validated Practice. Our customer service work spans financial services, life sciences, and higher education, where the customer is an investor, an internal stakeholder, or a regulated end user, and the workflow has to hold up for all three.
Typical engagement
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Weeks 1-2
Service model design, channel strategy, requirements documentation
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Weeks 3-6
Case management, routing rules, SLA configuration
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Weeks 7-10
Self-service portal, knowledge base, agent workspace
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Weeks 11-12
Integrations, UAT support, training delivery
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Weeks 13-14
Go-live support and hypercare