INDUSTRY /
Higher education
Research universities and liberal arts colleges with IT organizations that serve students, faculty, staff, and researchers, each with different service expectations.
Talk to a partnerExperience in your sector
Universities run the most complex service management environments we work in. One instance serves a student with a wifi problem, a faculty member requesting a compute cluster, a researcher managing an IRB workflow, and facilities managing a campus work order, each with different expectations for response time, tone, and process.
We’ve worked with Princeton and Harvard. We know the governance of research universities, including the shared-service IT models many have adopted.
WORK /
Work in higher education
Student lockout workflows for an Ivy League university
Built the university's first end-to-end campus operations solution on ServiceNow: walk-up kiosks, a mobile solution for public safety officers, loaner key workflows, and real-time student billing. Around 10,000 lockouts processed in the first 18 months, with zero customizations.
Read the engagement10,000
Lockouts in 18 months
Faculty computer program for an Ivy League university
Rebuilt a faculty computer purchase program as a closed-loop lifecycle on ServiceNow: catalog ordering, API-driven fulfillment through SHI, and pre-registered assets delivered ready to use in under two weeks.
Read the engagement<2 weeks
Order to delivery
ITSM modernization for a research university
Modernized a 10-year-old ITSM deployment for a 25,000-seat university, consolidating 4 departments onto a shared instance with department-specific service catalogs.
Read the engagement340 to 89
Catalog items
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