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Senior ServiceNow Engineer
Design and deliver ServiceNow implementations for clients in financial services, life sciences, and higher education. Work directly with partners on every engagement.
Delivery
Remote (US)
Full-time
January 15, 2026
About the role
You’ll be the primary technical resource on 2-3 client engagements at a time, responsible for platform design, configuration, and delivery. Semaphore doesn’t have a bench model. When you’re on a project, you own it.
This is a delivery role, not a managed services role. You’ll be designing solutions, not running change tickets. Engagements typically run 10-20 weeks and involve real process design work alongside the technical implementation.
What you’ll do
- Lead technical design on ITSM, HRSD, CMDB, and Now Assist engagements
- Configure workflows, business rules, and integrations directly in the ServiceNow platform
- Facilitate client workshops and translate process requirements into platform designs
- Review your own work in code review and contribute to team standards
- Mentor junior engineers on at least one engagement per quarter
What we’re looking for
- 5+ years of ServiceNow development and configuration experience
- Experience delivering at least 2 full-lifecycle ITSM or HRSD implementations
- Proficiency in JavaScript for business rules, client scripts, and REST integrations
- Comfortable leading client-facing meetings without senior oversight
- CIS certification in at least one domain (ITSM, HRSD, or Discovery preferred)
- US time zones required (we work mostly EST/CST client hours)
What you won’t find here
- An offshore delivery team to hand tickets to
- A rigid methodology that ignores what the client needs
- Quarterly MBRs with clients you’ve never met
- A career track that leads to “Senior Principal Architect” without ever coding again
Compensation
$130,000-$160,000 depending on experience. Full benefits. 15 days PTO (no maximum carryover policy). Home office stipend.
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